3 common shipping mistakes to avoid
When people think of setting up a business, numerous things should be considered. Products, target audiences, finances, and customer experience are primary considerations. But, when it is about expanding and scaling the business, customer satisfaction, and shipping should be the key focus areas. People may make mistakes when attempting to grow their business. But shipping is one place they should get right because even the slightest error could cost them substantially.
Incorrect class listing
When shipping more items, sellers might not know about the accurate weight of their products. They may not own proper reading tools to give them a correct value. This means most online sellers are estimating the weight of their shipment up to a few decimal points. However, it is one of the biggest mistakes online business owners could make. When the shipment companies weigh the package before shipping, they charge extra from the sellers because of the difference in the actual and mentioned weight. This could result in a significant change in the product’s shipping costs. To avoid such discrepancies, companies should take note of the product weight before and after packaging. To be accurate, speak to the shipping company and learn their techniques and tools to check packages.
Not researching shipping options
Most businesses make the mistake of sticking with just one shipping carrier due to the services provided by big shipping companies. However, this does not necessarily mean these shipping services can be trusted for local and international shipping. When sellers decide to work with multiple services, they do not lose on a customer base because of the lack of quality of service of a single provider. Additionally, business owners can make their pick based on expertise, location, size, and other factors when they work in a multiple-service provider environment.
Not keeping receipts
When a customer receives damaged products, a common reaction is to raise a complaint. Once done, businesses need to verify where the damage occurred. Businesses need a system that helps them check whether the damage was caused at their end or during the shipping process. One of the easiest ways of cross-checking this is by maintaining delivery receipts. Problems arise when businesses do not maintain receipts that note the condition of the product being shipped. This mistake can cost them an out-of-pocket sum, resulting in a loss.
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